Shipping & Returns
Fast, reliable shipping and hassle-free returns.
Shipping Information
Free Shipping
On orders over 300 SAR
2-4 Days
Standard delivery
Tracking
On all orders
30-Day Returns
Easy returns
Domestic Shipping (Saudi Arabia)
Standard Shipping: 2-4 business days (Free on orders over 300 SAR, otherwise 25 SAR)
Express Shipping: Next business day in major cities (50 SAR)
Orders placed before 2 PM are processed the same day.
International Shipping (GCC)
Standard International: 5-7 business days (75 SAR)
Available to UAE, Kuwait, Bahrain, Qatar, and Oman.
Customs duties and taxes are the responsibility of the recipient.
Returns & Exchanges
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund.
Items must be unused, in original packaging, and in the same condition as received.
How to Return
- Contact us at sales@kiswastore.com with your order number
- We'll send you a return authorization and shipping label
- Pack the item securely in its original packaging
- Ship the item back using the provided label
- Refund will be processed within 5-7 business days of receiving the return
Exchanges
If you need a different size or color, contact us and we'll arrange an exchange. We'll cover the shipping costs for exchanges on defective items.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We'll arrange for a replacement or full refund, including return shipping costs.